topic Re: Broadband speeds steadily decreasing in Broadband & Landline

Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 03:41:38 GMT

Hi all,

I've had a Fibre Plus package for about 9 years now, but over the years it has been getting considerably slower. I had a powercut two days ago, so not sure if DLM is at play here. Also I noticed a neighbour had FTTP installed in the last few days, so wondering if crosstalk could be an issue too? Unless I'm understanding this wrong, if I was still syncing, downstream noise should be around 3dB? I will be checking for static on the line and using the test socket today or tomorrow and will update accordingly as I have only just stumbled across the post by Ray.

Would you say this is worth someone investigating?

System Uptime is: 02:21:49

When the service was activated, I was somehow getting 90mbps in a relatively built up area. I would say upload has relatively stayed the same though.

Thanks.

Re: Broadband speeds steadily decreasing

Christopher_G — Tue, 06 Jun 2023 09:56:29 GMT

Hi @MitchRF

Welcome to the community.

I'm sure @XRaySpeX would be interested in helping with this. Our broadband technical support team would be able to help too.
Chris

Re: Broadband speeds steadily decreasing

XRaySpeX — Tue, 06 Jun 2023 14:19:26 GMT

I'm waiting to hear the result of checking for noise on the line at the test socket.

Re: Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 16:20:55 GMT

Hi, thanks for reply. I have just tested the line and there is an increase in static noise compared to a normal call. I tested this back to back.

Re: Broadband speeds steadily decreasing

XRaySpeX — Tue, 06 Jun 2023 17:32:24 GMT

As there is some noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Re: Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 17:35:47 GMT

Please could you specify which page you require?

Re: Broadband speeds steadily decreasing

XRaySpeX — Tue, 06 Jun 2023 17:37:35 GMT

Same as you posted in your OP.

Re: Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 17:40:13 GMT

Thanks. Do you want this after I have reported a voice fault or before?

Re: Broadband speeds steadily decreasing

XRaySpeX — Tue, 06 Jun 2023 17:41:38 GMT

No time like the present.

Re: Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 17:53:37 GMT

Re: Broadband speeds steadily decreasing

XRaySpeX — Tue, 06 Jun 2023 17:58:35 GMT

No change there!

The DLM system has put you on a banded profile in response to errors on your line resulting from noise, at the top of the up to 44 Meg band of these VDSL Banded Profiles. You should ask EE to investigate the underlying fault. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.

Re: Broadband speeds steadily decreasing

MitchRF — Tue, 06 Jun 2023 18:00:58 GMT

Thanks, I had a hunch it was related to DLM, due to the recent power outage and neighbours acquiring FTTP. I will report back on this thread when I have an update from EE.