Broadband not working

Meski11 — Sat, 03 Jun 2023 21:08:40 GMT

My internet keeps loosing connection between 8:30 at night and I have done all the usual tricks you are told to do and it still does the same I have a WiFi booster EE ARE USELESS Iv had an engineer out and they all say it’s fine but it clearly isn’t and something is wrong it shouldn’t be doing this most nights when you pay for a service you expect it to work and ymthe customer service is rubbish you can’t even speak to anyone

Re: Broadband not working

XRaySpeX — Sat, 03 Jun 2023 21:11:42 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

topic Broadband not working in Broadband & Landline

Broadband not working

Re: Broadband not working