topic Help trying to set my EE broadband on my EE app in Broadband & Landline

Help trying to set my EE broadband on my EE app

BlackShadow7931 — Tue, 30 May 2023 02:58:12 GMT

My details are correct but it saying online it’s not correct and tells me to try again in 15 mins why I am getting if my details are right

Re: Help trying to set my EE broadband on my EE app

Leanne_T — Tue, 30 May 2023 08:04:19 GMT

Hi @BlackShadow7931

Thanks for coming here.

Do you have an existing EE mobile account?

Are you logging in or trying to register a new broadband account?

Leanne 🙂

Re: Help trying to set my EE broadband on my EE app

XRaySpeX — Wed, 31 May 2023 15:44:33 GMT

@BlackShadow7931 : When adding your BB to your MyEE it wants your personal details as already registered with EE for BB & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.