topic Re: Upgrade broadband to fibre with landline in Broadband & Landline

Upgrade broadband to fibre with landline

Tess21 — Tue, 30 May 2023 15:14:16 GMT

Upgraded my ee broadband from standard to fibre with landline. Lamdline is with bt. Got router ok set up and got activate date. Went live on 4th May 2023 , everything seems fine . But haven't heard anything from bt about the landline change over or from ee. When I go to my account online my old broadband contract is still pending cease and the new fibre broadband is still provisional pending. How long does it normally take for things to change over with the landline and account.?

Re: Upgrade broadband to fibre with landline

Katie_B — Tue, 30 May 2023 17:57:01 GMT

Hi @Tess21.

Welcome to the community.

What router are you using? is it the EE one or BT?

Katie

Re: Upgrade broadband to fibre with landline

Tess21 — Tue, 30 May 2023 19:09:44 GMT

Hi, it's the ee router thanks 😊

Re: Upgrade broadband to fibre with landline

Leanne_T — Wed, 31 May 2023 06:54:47 GMT

Hi @Tess21

Thanks for coming back to us.

Please give us a call and our broadband team will get this looked into for you.

Leanne 🙂