Broadband

Jo811 — Tue, 23 May 2023 21:52:06 GMT

Is anyone else having issues with EE broadband? For over a week mine is constantly disconnected. And when I attempt to check it through the EE website, the page can never be found. Starting to wonder what I pay for!

Re: Broadband

XZAFEE — Tue, 23 May 2023 22:47:37 GMT

Hi,

What Device your used. is that 5G Device?

Re: Broadband

XRaySpeX — Tue, 23 May 2023 23:41:43 GMT

Welcome to EE's Home Broadband Forum.

BB faults are usually specific to your particular line.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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