topic Re: Contract broadband update in Broadband & Landline

Contract broadband update

Niarid — Mon, 22 May 2023 18:06:59 GMT

Hi, received an email to advise me my broadband contract was due for an upgrade, but when I try to go through the steps, it won't let me. I ve answered 3 security questions but they won't accept, even though I get 3 green ticks. I need to find my account number to add to the list but as I don't (and haven't for years) receive paper statements I have no record of it. It's not showing on 'My EE' when I log in so don't know where else to look 🤔. Any suggestions much appreciated Thanks in advance. N R

Re: Contract broadband update

XRaySpeX — Mon, 22 May 2023 18:09:42 GMT

Your EE A/c. No. will be found at the top of all your bills in your online MyEE.

Re: Contract broadband update

Leanne_T — Tue, 23 May 2023 07:06:57 GMT

Morning @Niarid

Thanks for coming here.

Have you been able to locate the account number following @XRaySpeX's advice?

Leanne 🙂