topic Re: Samsung TV Has lost internet connection in Broadband & Landline

Samsung TV Has lost internet connection

Sailing1 — Thu, 18 May 2023 18:28:22 GMT

Had an electrician in yesterday doing a few jobs and although he didn’t go near the tv or the router, we have now lost the internet connection. Can someone help us get it back please.

Re: Samsung TV Has lost internet connection

XRaySpeX — Thu, 18 May 2023 18:30:33 GMT

Which router? Does the router's SSIDs show up in the TV's list of networks seen?

Re: Samsung TV Has lost internet connection

Sailing1 — Thu, 18 May 2023 21:26:51 GMT

I am a very, very, old burger and I am hoping that you have the patience , tolerance and understanding to help me on the road to the recovery of my tv’s internet facility . At the moment this bewilders me, “Which router? Does the router's SSIDs show up in the TV's list of networks seen? . and after an hour i am no further forward.. Perhaps you or someone else will be kind enough to help me muddle my way through.

Re: Samsung TV Has lost internet connection

Mustrum — Thu, 18 May 2023 22:03:52 GMT

@Sailing1 have you tried switching the router, and the TV off for a minute or so, then back on again?

If that does not work, how is the TV connected to the router?

And do you have other devices connected - if so are they working ok?

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 13:27:36 GMT

Hi and thank you for your reply. 1. Yes I switched off the router for a minute following your advice. 2. The tv has a wireless connection, and 3. Yes, I do have other devices connected to the router including my phone and the iPad I’m using at the moment.

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 13:29:45 GMT

Correction: I switched off the router and the tv for the minute and not just the router.

Re: Samsung TV Has lost internet connection

James_B — Fri, 19 May 2023 14:03:08 GMT

Hi @Sailing1,

You may just need to re-enter your WiFi name and password on your TV.

If your open the menu, you should see a Network option. In the network settings you should see an option to set up a wireless connection.

If you can give me the model number of your TV, I'll do my best to find a step by step guide for you.

Hope this helps. 🙂

James

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 14:38:07 GMT

Thank you once again James. I followed your instructions and my tv is once again connected to the internet according to the screen information. That said all of the Samsung channels have disappeared and I am left with Freeview. Any idea how I might recover these please?

Re: Samsung TV Has lost internet connection

James_B — Fri, 19 May 2023 15:11:33 GMT

Hi @Sailing1,

Is this via the Samsung TV Plus app?

James

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 15:22:23 GMT

I’m sorry but I have absolutely no idea as to the source. However, looking at the apps via the source button on the remote control, I see that I have the Samsung Pro app installed. When I try to access the app, the message appears that the server is down for maintenance and that I should try again later.

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 15:24:33 GMT

Edit: For ‘source button’ read ‘home button’.

Re: Samsung TV Has lost internet connection

James_B — Fri, 19 May 2023 15:36:45 GMT

Is that the app you previously used to view the channels @Sailing1?

James

Re: Samsung TV Has lost internet connection

XRaySpeX — Fri, 19 May 2023 15:37:04 GMT

As your TV model gets older its manufacturer often ceases support for some of the on-demand apps on it & you lose use of them, often suddenly.

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 15:51:30 GMT

“Is that the app you previously used to view the channels @Sailing1?

James”

I really don’t know James but I can tell you that while I was following your previous instructions, a pop-up appeared asking or advising that I upgrade to something else and I said yes.

Re: Samsung TV Has lost internet connection

James_B — Fri, 19 May 2023 15:56:50 GMT

Hi @Sailing1,

It sounds like your TV's operating system has received an update, this could explain why you're struggling to find services you have used previously.

I'd recommend contacting the manufacturer for further support and advice.

James

Re: Samsung TV Has lost internet connection

Sailing1 — Fri, 19 May 2023 19:19:48 GMT

Yay! Clicked on home on the remote and just above he apps on display ther was a box, perhaps an app called Samsung plus. Clicked on that and in doing so recovered all of the missing channels. Would never have done it without the help of you guys especially James who led the way., so thanks to all who contributed to the thread.

Re: Samsung TV Has lost internet connection

Mustrum — Fri, 19 May 2023 19:37:08 GMT

Glad you got it sorted @Sailing1

Keeps the brain going trying to keep up with all the stuff we like to use and rely on these days.

Re: Samsung TV Has lost internet connection

Leanne_T — Sat, 20 May 2023 06:09:46 GMT

Great news @Sailing1

Thanks for coming back and letting us know 🙂

Leanne.