topic Re: EE broadband no live date in Broadband & Landline

EE broadband no live date

Justamy97 — Thu, 18 May 2023 20:56:59 GMT

I placed an order for broadband on the 23/04/23 and I’m yet receive a go live date. I have had no further emails since I placed the order and confirmation of direct debit setup. My current broadband service with talktalk. I presume comes to an end next week, as they are asking for the equipment back from 26/05/23. When I check order status on EE website it says provisioning in progress. Info below. Any help would be very much appreciated.

thanks Amy

Your RequestsFibre Plus Broadband with landline

Date of order 23-04-2023

Order type Provide

Status of order Provisioning in progress

Estimated order completion date 08-05-202

Re: EE broadband no live date

XRaySpeX — Thu, 18 May 2023 20:59:23 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: EE broadband no live date

Justamy97 — Fri, 19 May 2023 04:23:21 GMT

Re: EE broadband no live date

Leanne_T — Sat, 20 May 2023 07:10:53 GMT

Hi @Justamy97

Thanks for coming here.

To get this looked into, please call our Broadband Care team on 0330 123 1105 and the team will give you an update and let you know when the broadband will go live.

Leanne 🙂

Re: EE broadband no live date

XRaySpeX — Sat, 20 May 2023 10:12:17 GMT

From the BTw Checker there should be no reason preventing you getting Fibre (VDSL) there & it being installed now.

Re: EE broadband no live date

Justamy97 — Sat, 20 May 2023 10:58:50 GMT

Thank you I will give them a ring and find out what’s happening.

cheers

Re: EE broadband no live date

Leanne_T — Sat, 20 May 2023 11:59:38 GMT

Let us know how you get on @Justamy97

Leanne 🙂

Re: EE broadband no live date

Justamy97 — Tue, 23 May 2023 19:02:20 GMT

Hello,

Managed to get through to the broadband team after a long wait. Apparently talktalk rejected the switch to EE. Which is very strange as they have asked for the equipment back and given me a credit for the remainder of the month. I believe the EE operator said she was going to but it through again. I’m yet to hear anything back or receive an email regarding the order.

Re: EE broadband no live date

Mustrum — Tue, 23 May 2023 19:28:28 GMT

@Justamy97 had you cancelled your service with TT, or even told them you were leaving?

Re: EE broadband no live date

XRaySpeX — Tue, 23 May 2023 19:37:25 GMT

which you shouldn't need to do.