topic Getting my landline back?? in Broadband & Landline

Getting my landline back??

AndrewJByers — Tue, 16 May 2023 15:53:36 GMT

I had BT and recently switched to EE for my broadband. BT had "gone digital" and the handset now does not register with my EE router. Is there a setting / fix for this?

Thanks,

Andrew

Re: Getting my landline back??

XRaySpeX — Tue, 16 May 2023 16:52:03 GMT

No, EE don't offer Digital Voice. If you don't have FTTP (Full Fibre) you could order a landline.

Re: Getting my landline back??

Mustrum — Tue, 16 May 2023 18:37:55 GMT

@AndrewJByers if the number is important to you, you make be able to get it back by signing up to a VOIP provider and asking them to get it back. There is talk from Ofcom about your number being available to recover for up to 31 days after you move.

You may also be able to do that if you are still on FTTC/ADSL, but may find it difficult convincing EE to do it/finding someone who knows how to do it.

Re: Getting my landline back??

AndrewJByers — Tue, 16 May 2023 19:11:00 GMT

Got it sorted.. EE porting me back to BT. believe the speeds are better with EE than BT (not sure how as same line / cabinet / etc.) but have some elderly relatives who prefer to call a landline.

Missing a trick EE if BT (same parents but lack in sharing of technology?) are hampering the market by creating a "service" that other providers can't match.

Thanks for the responses. Much appreciated.

Re: Getting my landline back??

AndrewJByers — Tue, 16 May 2023 19:13:20 GMT

Thanks XRaySpex. There was not a solution that EE could provide. First "expert" on the call (2hrs 17mins) was hopeless (the answer is no, what is the question). Ultimately back to BT so sorted for now.

Re: Getting my landline back??

AndrewJByers — Tue, 16 May 2023 19:14:21 GMT

Cheers Mustrum. Think it is sharp practice of BT to "enforce" digital lines and be the only ones able to provision them!!

Re: Getting my landline back??

XRaySpeX — Tue, 16 May 2023 19:16:49 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.