Wifi Intermittantly Dropping Devices

Miller878 — Mon, 15 May 2023 08:53:34 GMT

Hi all,

can somebody with knowleddge please have a look at the logs attached and advised if they see anything strange?

My laptop keeps disconnecting all the time from the home broadband. It may be a signal strength issue as my DB is around -70 to -67 where I sit. Want to rule out anything wrong with the broadband or router first prior to purchasing a wifi repeater.

thanks Tom

Re: Wifi Intermittantly Dropping Devices

Miller878 — Mon, 15 May 2023 08:55:41 GMT

if anyone knows how i can share the log files on here that will be great....

Re: Wifi Intermittantly Dropping Devices

XRaySpeX — Mon, 15 May 2023 09:34:51 GMT

Use the Camera icon above your text to upload an image file to here.

Re: Wifi Intermittantly Dropping Devices

XRaySpeX — Mon, 15 May 2023 09:35:44 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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Wifi Intermittantly Dropping Devices

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Re: Wifi Intermittantly Dropping Devices