topic Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box in Broadband & Landline

Broadband billing. Why have i been charged £315 for the non return of EE TV Box

alangaunt — Fri, 28 Apr 2023 15:18:45 GMT

Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box

XRaySpeX — Fri, 28 Apr 2023 15:29:46 GMT

You shouldn't have been. It's yours to do as you want.

Returning your EE TV box

You can keep your EE TV box free of charge if you want to. If you'd like to return it to us via Freepost, follow the instructions on our return page.

Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box

alangaunt — Fri, 28 Apr 2023 16:12:24 GMT

So how do I get my money back? I have been deducted £315 from my account for the non return of a TV box which I never had and that is worth nothing anyway!
Alan

Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box

XRaySpeX — Fri, 28 Apr 2023 17:30:59 GMT

Phone CS to dispute this charge. Also refer them to their own article which I linked, even tho' you never had an EE TV Box but if even you had this article covers it.

Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box

Chris_B — Fri, 28 Apr 2023 21:35:51 GMT

@alangaunt EE tv shut down 21/3/21 so I’m really surprised you’ve been billed for this at all especially now just over 2 years later.

Re: Broadband billing. Why have i been charged £315 for the non return of EE TV Box

Mustrum — Fri, 28 Apr 2023 22:38:22 GMT

@alangaunt have you checked if that is a genuine email/charge - where do do you see the charge?