https://community.ee.co.uk/t5/Broadband-Landline/EE-router-for-broadband/m-p/1248707#M81572 <P>Hi.. I have been going crazy for last few months ..my Netflix on both tv’s stopped working after I changed my number &nbsp;( it seemed to mess up my account) . Everything was fine before. I have had numerous conversations with Netflix and they said nothing wrong their end. Then I read on this forum (old post) that it was EE as he used hotspot from his phone and &nbsp;it worked.. so I tried and Netflix now works . .. so does anyone know how to fix it please?&nbsp;</P> Fri, 28 Apr 2023 18:54:57 GMT SallyAT 2023-04-28T18:54:57Z https://community.ee.co.uk/t5/Broadband-Landline/EE-router-for-broadband/m-p/1248707#M81572 <P>Hi.. I have been going crazy for last few months ..my Netflix on both tv’s stopped working after I changed my number &nbsp;( it seemed to mess up my account) . Everything was fine before. I have had numerous conversations with Netflix and they said nothing wrong their end. Then I read on this forum (old post) that it was EE as he used hotspot from his phone and &nbsp;it worked.. so I tried and Netflix now works . .. so does anyone know how to fix it please?&nbsp;</P> Fri, 28 Apr 2023 18:54:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/EE-router-for-broadband/m-p/1248707#M81572 SallyAT 2023-04-28T18:54:57Z https://community.ee.co.uk/t5/Broadband-Landline/EE-router-for-broadband/m-p/1248711#M81573 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1644159">@SallyAT</a>&nbsp;: Welcome to EE's Home Broadband Forum.</P> <P>How do you know it's a fault with your EE router?<BR /><BR />How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Fri, 28 Apr 2023 19:21:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/EE-router-for-broadband/m-p/1248711#M81573 XRaySpeX 2023-04-28T19:21:04Z