topic Re: Data boost not received. in Broadband & Landline

Data boost not received.

Olliehockin — Wed, 26 Apr 2023 08:24:43 GMT

Hi All,

I switched to EE Broadband around a month ago and as yet have not received the data boost to my Mobile account. Anyone know how long this normally takes?

Re: Data boost not received.

Mustrum — Wed, 26 Apr 2023 09:32:56 GMT

@Olliehockin It is normally done within 28 days after your broadband has gone live.

Re: Data boost not received.

12Erika — Thu, 27 Apr 2023 23:28:38 GMT

I am in the same situation. I did not receive data boost on my mobile account. And I have my broadband for a month already.

did you get yours already?

Re: Data boost not received.

Katie_B — Fri, 28 Apr 2023 07:15:50 GMT

Hello @12Erika.

Welcome to the community.

I would recommend giving us a call so our customer care team can chase this for you.

Katie