topic Re: Re: Smart hub and bridge mode in Broadband & Landline

Re: Smart hub and bridge mode

Tbubb24 — Sun, 23 Apr 2023 16:32:20 GMT

Hi, Hoping I can join into this thread. I have recently joined EE from BT, and I was using PPOE on my own router with ease on BT as their PPOE settings were generic and easy to connect. with EE how long would i expect the PPOE changes to take effect and my internet to resume? i have put in the PRODUCTIONHQNUNxxxxxxxx@fs as the username and HQNPASSxxxxxxxx as password as i assume that would be correct, with the numbers matching my username?

currently my internet is running at just over 1/2 my apparent speed on my own router plugged into the EE one.

Thanks,

Tom

Re: Re: Smart hub and bridge mode

XRaySpeX — Sun, 23 Apr 2023 16:39:57 GMT

@Tbubb24 : As your BB is running, you have put your correct BB creds into 1 of your routers (which 1?) & they have already been accepted.

Why are you using a EE router as well as your own? Is it cuz your own router does not incorporate a modem?

Re: Re: Smart hub and bridge mode

Tbubb24 — Sun, 23 Apr 2023 16:45:54 GMT

Hi,

I should have said, i have TP-Link AX50 router which i use for my network, this is currently connected to the EE router which is connected to the ONT. i would like to remove the EE router and just have my router connected to the internet via the ONT. I have FTTP but when i enter the PPOE creds listed above, the router fails to get a connection after 5 mins.

Edit, when connecting to PPOE, i am unplugging the EE router from the ONT and plugging mine into the ONT, just to clarify!

Re: Re: Smart hub and bridge mode

XRaySpeX — Sun, 23 Apr 2023 17:34:47 GMT

@Tbubb24 : As your on FTTP (Full Fibre) you don't need the EE router. The ONT is the modem. Just plug your TP-Link router into the ONT & enter onto it your EE BB creds.

If it's not working, let's see its WAN Settings hiding any nos. in the BB Username.

Re: Re: Smart hub and bridge mode

Mustrum — Sun, 23 Apr 2023 18:49:19 GMT

@Tbubb24 have you moved from BT Full Fibre, or have you upgaded from FTTC?

Did you copy your username from the EE router and/or have you checked to make sure the one you are entering is correct.

All the other settings sgould be the same if you were on BT FTTP, but you need to remove the the VLAN ID = 101 if you were on FTTC.

Re: Re: Smart hub and bridge mode

Tbubb24 — Sun, 23 Apr 2023 19:11:57 GMT

Hi @Mustrum I have had FTTP since i moved in back in 2017( new build) i just moved off BT to EE to get a better deal. I used my current router as PPOE with them, but since with EE have had my router in Dynamic IP mode plugged into the EE one, until there was time to sort out the connection ( its only been a month since the change). I wanted to make sure that i was doing something right as I was adding the PRODUCTIONHQNUNxxxxxxxx@fs and the password i believe is HQNPASSxxxxxxx in, but i was failing to get a connection after a couple mins. All settings have remained the same. Might have to leave it for a bit longer if i can manage!

Re: Re: Smart hub and bridge mode

Mustrum — Sun, 23 Apr 2023 19:32:15 GMT

@Tbubb24 that does seem strange - though you did not say if you copied the username from the EE router.

By accident I discovered using HQNUNxxxxxxxxx as the password works - is copy the username minus the PRODUCTION and @fs

Not tried it, but there were reports of the BT PPOE settings also work.

Re: Re: Smart hub and bridge mode

Tbubb24 — Sun, 23 Apr 2023 20:19:32 GMT

@Mustrum Thanks, I will give this a try over the next couple days and see what results I get.

Re: Re: Smart hub and bridge mode

bobpullen — Mon, 24 Apr 2023 08:42:41 GMT

@Tbubb24 - You should be fine using the default BT PPP credentials. It should still authenticate you onto the EE network.