topic Re: I want to cancel my account in Broadband & Landline

I want to cancel my account

UnsteadP — Sun, 23 Apr 2023 16:48:50 GMT

Hello, I have an EE account at my home in Wales but I am now residing in New Zealand and wont be back to the UK until summer next year 2024 so I would like to cancel my home broadband. I can't afford to wait hours on an overseas call. How can I go about cancelling? Is there an online chat service or email I can use?

Re: I want to cancel my account

Chris_B — Sun, 23 Apr 2023 16:51:43 GMT

@UnsteadP You have to call customer services in order to terminate.

Re: I want to cancel my account

UnsteadP — Sun, 23 Apr 2023 16:53:20 GMT

What is the best number to call from overseas? I am calling from New Zealand.

Re: I want to cancel my account

Chris_B — Sun, 23 Apr 2023 16:56:06 GMT

@UnsteadP This number +44 7953 966 250

Re: I want to cancel my account

UnsteadP — Sun, 23 Apr 2023 16:57:45 GMT

Thanks mate. 👍

Re: I want to cancel my account

XRaySpeX — Sun, 23 Apr 2023 17:49:01 GMT

@UnsteadP : If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice. If you are still within your min term you will be liable to pay early termination fees for the rest of the term.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I want to cancel my account

ArvindHickman — Wed, 31 May 2023 21:26:40 GMT

Hi Chris,

im having a similar problem and this is a mobile number which will cost a fortune from abroad, with time difference also a problem.

Surely there must be a better way to communicate with EE via email?

Re: I want to cancel my account

XRaySpeX — Wed, 31 May 2023 21:29:12 GMT

@ArvindHickman : EE provide no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I want to cancel my account

ArvindHickman — Wed, 31 May 2023 21:49:54 GMT

Thank you