topic Re: Re: Free now tv in Broadband & Landline

Re: Free now tv

Celeryking — Tue, 18 Apr 2023 12:12:59 GMT

Same here, although I believe the offer was for six months free. I cannot get any live TV i,e, BBC News etc I requested a sky sports package none of which seem to want to load up. I was told I would need an aerial and the people who turned up from BT said it wasn't necessary. they charged £30.00 for this privilege, BT also charged a £30.00 set up and installation fee and yet all of this was performed by myself I called into the local shop to get my account number as this was required to assist on the phone with this and the account number is wrong. I was kindly offered to be connected with customer service whilst in the shop and considering I would be five miles away from home thought this a pointless exercise. This easy crossover from Sky TV is now seeming like a little bit of a bad move.

Re: Re: Free now tv

Leanne_T — Tue, 18 Apr 2023 13:41:52 GMT

Hi @Celeryking

Thanks for coming here.

Please get in touch with BT and they will get this looked into further for you.

Leanne.

Re: Re: Free now tv

Celeryking — Tue, 18 Apr 2023 19:01:59 GMT

When I opened the account with EE and part of the reason I went to them was that I didn't have to deal with BT as I was promised EE would deal with them directly for me. I have been into the EE store today and reliably been informed the package I have is unobtainable as the speed of the broadband could not cope and would I like to upgrade? For more cost obviously. Go figure, this old chestnut would raise its ugly head. I had no previous problems with this and so I would question the initial sale in itself, the technical competence of the staff and the installation of aerial. Somebody doesn't know the real truth. . The assistant advised me to shop around and I was still within my cancellation period and so the search starts again.

Re: Re: Free now tv

James_B — Wed, 19 Apr 2023 06:49:31 GMT

Hi @Celeryking,

The BT Team are best placed to answer any queries about your BT Broadband package.

Please see Contact BT | Call us or chat online for help with getting in touch.

James

Re: Re: Free now tv

Celeryking — Wed, 19 Apr 2023 07:25:57 GMT

I refer you to the first line of my last post.

Re: Re: Free now tv

James_B — Wed, 19 Apr 2023 07:39:14 GMT

Hi @Celeryking,

I'd still recommend contacting BT Support, who can access your account to resolve any issues with your subscription.

James

Re: Re: Free now tv

XRaySpeX — Wed, 19 Apr 2023 09:03:27 GMT

Who have you got your BB from, BT or EE? If it's BT, you need to contact BT about it. They are separate ISPs.

Re: Re: Free now tv

Celeryking — Wed, 19 Apr 2023 09:13:50 GMT

I signed a contract with EE and nobody else.

Re: Re: Free now tv

XRaySpeX — Wed, 19 Apr 2023 09:26:11 GMT

@Celeryking : Which router do you have?

Re: Re: Free now tv

Celeryking — Thu, 20 Apr 2023 06:46:06 GMT

BT TV BOX PRO TYPE B

Re: Re: Free now tv

James_B — Thu, 20 Apr 2023 06:50:38 GMT

Hi @Celeryking,

If you have a BT TV service, your broadband supplier is BT.

They'll be happy to help if you get in touch - bt.com/help/contact-bt.

Thanks

James

Re: Re: Free now tv

Celeryking — Thu, 20 Apr 2023 06:52:46 GMT

Again I refer you to the first line of my comment. I signed a contract with EE on the basis they would deal with BT. End of. Please stop repeating the same mistake.

Re: Re: Free now tv

James_B — Thu, 20 Apr 2023 06:55:33 GMT

Hi @Celeryking,

The EE Customer Care Team can't access your BT account to help resolve the issues you're experiencing. I'm sorry if this wasn't communicated when you placed your order.

BT Support are the right people to help.

James

Re: Re: Free now tv

Celeryking — Thu, 20 Apr 2023 06:57:04 GMT

It wasn't communicated and neither was the FACT I would be unable to recieve the package promised. So what are EE going to do about it? Probably nothing.

Re: Re: Free now tv

James_B — Thu, 20 Apr 2023 06:59:31 GMT

Hi @Celeryking,

The best course of action is to contact BT so their Technical Support Team can help you get your services working as intended.

They'll be happy to help.

James

Re: Re: Free now tv

Celeryking — Thu, 20 Apr 2023 07:21:25 GMT

Or, as your shop assistant pointed out, shop around and find another provider whom can do provide what was promised.

Re: Re: Free now tv

XRaySpeX — Thu, 20 Apr 2023 10:03:55 GMT

@Celeryking : No, that's a TV Box. I asked which router?