topic Re: BT TV Apps in Broadband & Landline

BT TV Apps

kingsman23 — Mon, 17 Apr 2023 07:46:43 GMT

Hello - I have moved my mother over to EE broadband and Mobile (from BT) - Router installed and everything working on the day the switchover was due to take place. I plugged the BT TV box into the WAN port on the new EE router - while I'm not expecting BT TV channels to work I thought the apps might work, like YouTub - the error reporting YVM102. Can anyone let me know know If the apps should work in this configuration. Thank you!

Re: BT TV Apps

XRaySpeX — Mon, 17 Apr 2023 07:55:27 GMT

I would've thought it should be in a LAN port of the router. The router is the WAN to the TV not t'other way round.

Re: BT TV Apps

kingsman23 — Mon, 17 Apr 2023 12:56:30 GMT

Thanks XraySpec - the answer was to plug the BT TV into the EE router via one of the lan ports vs the lan port as recommended - Thank you! 👍

Re: BT TV Apps

XRaySpeX — Mon, 17 Apr 2023 13:05:52 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.