topic Re: Broadband order in Broadband & Landline

Broadband order

Nippy30 — Sun, 26 Mar 2023 09:42:42 GMT

Hello, I signed up for broadband on the 14th of March and I’ve had no correspondence about my order

Re: Broadband order

XRaySpeX — Sun, 26 Mar 2023 09:54:19 GMT

@Nippy30 : Which BB package have you ordered?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Broadband order

Mandchris — Mon, 17 Apr 2023 12:57:24 GMT

I have experienced the same , just a precontract and nothing else?

Re: Broadband order

James_B — Mon, 17 Apr 2023 13:51:08 GMT

Hi @Mandchris,

Welcome to the EE Community. 🙂

When did you place your order?

Have you tried tracking it in the My EE app? Just tap Orders > Track broadband.

James

Re: Broadband order

Nippy30 — Mon, 17 Apr 2023 14:23:09 GMT

All sorted now thanks

Re: Broadband order

James_B — Mon, 17 Apr 2023 14:24:58 GMT

No problem @Nippy30 🙂

James

Re: Broadband order

Mandchris — Mon, 17 Apr 2023 14:26:53 GMT

spoke to BT - have no record of it , even though same company. Cant be without broadband now so have had to go with BT which was £2 more.

Re: Broadband order

James_B — Mon, 17 Apr 2023 14:31:42 GMT

Did you check the My EE app for your order @Mandchris?

James