topic Re: Smart Hub connection in Broadband & Landline

Smart Hub connection

Joseph90 — Sat, 15 Apr 2023 10:24:15 GMT

For the last week my broadband connection has been dropping out in the mornings and now is refusing to reconnect. When I contact EE the diagnostics bot does not recognise my mobile number which is linked to the account, as I do not have a landline, so I can get no further. Any ideas?

Re: Smart Hub connection

XRaySpeX — Sat, 15 Apr 2023 15:53:24 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Re: Smart Hub connection

Joseph90 — Sat, 15 Apr 2023 16:51:09 GMT

Thanks for reply, it is a Smart Hub, long-standing EE BB customer. Yellow flashing lights, have restarted multiple times.
On Hub Manager everything showing as not connected/no service/not available, IP address starts with 84:AB, username orangehome.co.uk@fs.