topic Broadband in Broadband & Landline

Broadband

Lisburngirl — Thu, 13 Apr 2023 03:42:50 GMT

I have had no Internet connection for over 24 hours and router is flashing green. Can't seem to find how to report a fault any suggestions?)

Re: Broadband

Lisburngirl — Thu, 13 Apr 2023 03:40:48 GMT

Re: Broadband

Katie_J — Thu, 13 Apr 2023 07:50:57 GMT

Hello @Lisburngirl.

Welcome to the community.

Have you tried switching the router off and on?

Katie

Re: Broadband

Lisburngirl — Thu, 13 Apr 2023 08:04:34 GMT

Yes have turned off overnight and still flashing green

Re: Broadband

Mustrum — Thu, 13 Apr 2023 16:25:18 GMT

@Lisburngirl there are lots of steps in the following Help page:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband-connection

Also options here to report a fault https://ee.co.uk/contact-ee/technical-support/broadband-landline

Or just ring 0800 079 8586 option 3.

Re: Broadband

Lisburngirl — Fri, 14 Apr 2023 01:52:28 GMT

EE have told me there is a fault in my area and will not be fixed until approximately 17 April which is not very good service as I work from home and need connection.

Re: Broadband

Christopher_G — Fri, 14 Apr 2023 06:57:04 GMT

I'm sorry to hear that, @Lisburngirl.

Our engineers will be working to get it fixed as soon as possible. Thank you for your patience so far.

Chris