Returning router outside the 14 day period

SangeC — Wed, 12 Apr 2023 11:30:18 GMT

Hi, we were having connection issues at home and were told by BT that we should get a replacement router, so we had one delivered from EE. (I have a mobile contract with them). It's turned out that we didn't need a new router at all, Openreach did some work on the line in the village and has fixed the problem. The EE router hasn;'t been taken out of the box, but it's outside the 14 dy period, so when I called to ask if it might still be possible to return it as a goodwill thing, I was told to get in touch with channel returns, which I've been unable to do. Can anyone please help or advise? I know I'm in contract, but as the router is still in the box and unused, I'd hoped I may be able to cancel the contract.

Re: Returning router outside the 14 day period

XRaySpeX — Wed, 12 Apr 2023 11:53:02 GMT

How does BT come into this? Your BB contract is with EE presumably?

Is this a fixed line router or a mobile router? Seeing OR was involved I assume this is a fixed BB router. In which case there is no contract for the router itself but for the BB as a whole. The router is just a bit of kit to enable the BB. You should return the router to EE in the return envelope found in its box.

topic Returning router outside the 14 day period in Broadband & Landline

Returning router outside the 14 day period

Re: Returning router outside the 14 day period