topic Re: EE smart hub flashing yellow for three hours now in Broadband & Landline

EE smart hub flashing yellow for three hours now

jakobexmachina — Sun, 13 Mar 2022 02:10:50 GMT

Title. Call support office is closed and apparently there’s no reported problems in my area, but my internet went down three hours ago and the smart hub has been flashing yellow since. Taken every piece of advice I can, turned it on/off, nothing.

Re: EE smart hub flashing yellow for three hours now

James_B — Sun, 13 Mar 2022 09:15:31 GMT

Hi @jakobexmachina,

Welcome to the EE Community. 🙂

Is your internet connection still down this morning?

James

Re: EE smart hub flashing yellow for three hours now

jakobexmachina — Mon, 14 Mar 2022 02:20:06 GMT

came back early afternoon next day, and now it’s doing the same thing again (1am)

Re: EE smart hub flashing yellow for three hours now

Leanne_T — Mon, 14 Mar 2022 07:59:20 GMT

Hi @jakobexmachina

Thanks for coming back to us.

Please give our Broadband Care team a call on 0800 079 8586 and they will help you with the Smart Hub.

Thanks 🙂

Leanne.

Re: EE smart hub flashing yellow for three hours now

XRaySpeX — Mon, 14 Mar 2022 12:02:51 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps when it is up, which will help us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: EE smart hub flashing yellow for three hours now

Claire261964 — Mon, 10 Apr 2023 18:29:44 GMT

My WiFi is doing the same as yours, did you find a resolution?

Re: EE smart hub flashing yellow for three hours now

Mustrum — Mon, 10 Apr 2023 20:38:23 GMT

@Claire261964 if you follow the steps in the post above from @XRaySpeX and report the results we should be able to help you.

Otherwise follow the steps in the Help pages.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband-connection