Current broadband speed problem

FGTQ — Sat, 08 Apr 2023 20:08:05 GMT

Current bb speed has dropped to 8 mbs. Any known issues?

Re: Current broadband speed problem

XRaySpeX — Sat, 08 Apr 2023 20:23:31 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Current broadband speed problem

Mustrum — Sat, 08 Apr 2023 20:28:02 GMT

@FGTQ you would be better having a look through the quick things to check on the Help pages, then let us know what you find. My broadband is fine, but then again I have no clue where you are or if there is a localised problem where you are..

Quick things to check if you have a phone line, is it OK is there any noisec-cdial 17070 option 2?

Log into the router, are the sync speeds normal?

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband-connection

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Current broadband speed problem

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