topic Re: LOS Red Light in Broadband & Landline

LOS Red Light

Neverknow — Fri, 17 Mar 2023 09:10:53 GMT

Hello all!

Yesterday I got finished my external area from my new package of fibre 500max. first was done internal area and after outside. Right now my OTN have red light on LOS. Should I contact engineer to came back or I should wait ?

thanks!

Re: LOS Red Light

XRaySpeX — Fri, 17 Mar 2023 09:50:44 GMT

Only call CS if your "go live" date has passed; otherwise wait for it.

Has it ever worked?

Re: LOS Red Light

Neverknow — Fri, 17 Mar 2023 10:05:30 GMT

Engineer from Openreach come on Monday to do installation in my house, but after he realise installation outside was not completed. He raised a job to openreach and come to finished. Yesterday engineer come to finishing installation outside. But after that I was thinking everything is done and I turn on OTN modem and LOS come out with a red light. I don’t know if they need to something else at my home or outside.

Re: LOS Red Light

Mustrum — Fri, 17 Mar 2023 10:44:40 GMT

@Neverknow Have EE told you the service is live yet?

Have you got a confirmed live date from them?

Re: LOS Red Light

XRaySpeX — Fri, 17 Mar 2023 11:22:23 GMT

I'm not asking about OR & the work they did on your premises. You have no contract with them. Your contract is with EE who would have sent you a Service Starts date by email. Until that date has passed (beyond midnight) you can not expect your BB to be up & running. Thereafter you report any faults to CS.

Re: LOS Red Light

Christinafegan3 — Tue, 04 Apr 2023 17:09:53 GMT

Hi im new to ee my live date was yesterday but my los light is still red can anyone help me please thank you

Re: LOS Red Light

Mustrum — Tue, 04 Apr 2023 18:14:17 GMT

@Christinafegan3 it sounds like Openreach still have work to do on your connection. Have EE sent notification that your service is meant to be live?