topic Re: How to track reported fault with broadband in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1241620#M81170 <P>No way I know of other than calling CS.</P> Fri, 31 Mar 2023 13:58:53 GMT XRaySpeX 2023-03-31T13:58:53Z How to track reported fault with broadband https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1241609#M81169 <P>I reported a fault with my broadband yesterday, and they said it was external. They gave me a case number, but how can I track the progress?</P> Fri, 31 Mar 2023 13:21:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1241609#M81169 joansebas40 2023-03-31T13:21:48Z Re: How to track reported fault with broadband https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1241620#M81170 <P>No way I know of other than calling CS.</P> Fri, 31 Mar 2023 13:58:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1241620#M81170 XRaySpeX 2023-03-31T13:58:53Z Re: How to track reported fault with broadband https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1529927#M119525 <P>Hi my name is Lilian&nbsp; there is a fault on my broadband connection nothing is working they exstended my broadband until 21/5/25 because I was having trouble paying for it&nbsp;</P> Fri, 02 May 2025 08:31:08 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1529927#M119525 Lilian11 2025-05-02T08:31:08Z Re: How to track reported fault with broadband https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1529935#M119527 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4768958">@Lilian11</a>&nbsp;: You need to report faults to CS,&nbsp;<SPAN>If you need help with your broadband, text</SPAN><SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG><SPAN>&nbsp;to</SPAN><SPAN>&nbsp;</SPAN><STRONG>66033 </STRONG>during office hours.</P> Fri, 02 May 2025 02:14:51 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-track-reported-fault-with-broadband/m-p/1529935#M119527 XRaySpeX 2025-05-02T02:14:51Z