topic Re: Getting very slow home broadband speeds for the last 2 days. in Broadband & Landline

Getting very slow home broadband speeds for the last 2 days.

blipblop — Wed, 29 Mar 2023 17:38:07 GMT

I'm on a wired connection and work from home on a PC.

Yesterday and today download speeds have dropped to a pretty constant 13 megabits per second.

No changes to my system.

I'm in Leicester.

Anyone else experiencing similar ?

Thanks, Gary.

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Wed, 29 Mar 2023 17:48:45 GMT

Looking at the events log i'm being port-scanned :

From a Netherlands IP :

https://whois.domaintools.com/92.63.196.94

Re: Getting very slow home broadband speeds for the last 2 days.

Mustrum — Wed, 29 Mar 2023 18:36:16 GMT

@blipblop To help you it would be better if you could answer the following questions often asked by @XRaySpeX

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Fri, 31 Mar 2023 12:26:29 GMT

Thanks Mustrum.

Connection status: Router working correctly

Connection type: External (FTTX)

Firmware version: v0.05.02.02081-EE

Firmware updated: 23-Mar-2023

WAN link speed: 1000 Mbps

Network uptime: 0 Days, 14 Hours 00 Minutes

System uptime: 0 Days, 14 Hours 00 Minutes

Speedtest result page : http://tbb.st/1680265238293290055

BT Address checker results :

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Fri, 31 Mar 2023 12:33:57 GMT

I rebooted it but no change, still getting ltos of reported port scanning in the event log, this time from a Spanish IP, so either these are false positives or someone on a VPN is scanning me.

The router doesn't report what it does in response to port-scanning, i assume it's just dropping the packets.

Speed test results are the same when the apparent scanning is not going on.

I've only had the slow speeds since after the firmware upgrade, only other thing that's changed at my end is that City Fibre are in the area doing upgrades to cabs.

Re: Getting very slow home broadband speeds for the last 2 days.

Mustrum — Fri, 31 Mar 2023 12:34:40 GMT

Thanks @blipblop those results are not good.

As you are on FTTP fault finding is more limited than XDSL, but is there a reason your router was reset 14 hours ago?

With your speed test was that via WiFi or direct ethernet?

Are you able to do the speedtest again via ethernet with no other devices connected to the router, via ethernet and WiFi?

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Fri, 31 Mar 2023 14:07:49 GMT

Thanks, i restarted the router to see if it cleared the problem.

Speed test was via ethernet to router, no other devices attached, i work from home and the PC is the only networked device switched on during the day, apart from my phone which wasn't active during the test.

Re: Getting very slow home broadband speeds for the last 2 days.

Mustrum — Fri, 31 Mar 2023 14:25:56 GMT

@blipblop if you have not already done so I would contact the Broadband Care Team to get this looked into.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

As for your other points, the router firewall will do its job and block the port scans, as you say it doesn't say what they are doing.

City Fibre is a separate network from Openreach so should not being making any impact to your connection, but who knows if they have damaged an openreach fibre or something.

HTH and you get it sorted quickly. Let us know how you get on.

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Fri, 31 Mar 2023 15:14:59 GMT

Great stuff, thanks very much mustrum 🙂

Re: Getting very slow home broadband speeds for the last 2 days.

blipblop — Fri, 31 Mar 2023 15:37:58 GMT

EE Say no fault in the line to the property, they tried to 'refrsh' the router automatically but couldn't do so and advised me to turn it of and on again.

Realised my girlfriend's laptop was on so tomorrow morning will disconnect everything and run another speedtest wired to router again.

Re: Getting very slow home broadband speeds for the last 2 days.

Mustrum — Fri, 31 Mar 2023 16:39:31 GMT

It would have to be doing something extreme to slow your connection that much.

Task Manager can be useful to make sure nothing else is using CPU or Network before you run the tests.

Re: Getting very slow home broadband speeds for the last 2 days.

Juicylucy55 — Mon, 19 Jun 2023 13:52:29 GMT

Hi,

Did you ever find a fix for this?

We're having the same issue except we're getting shocking upload speeds. We're currently on the 500 Mbp/s package. EE advised we should be getting roughly 60 Mbp/s upload...we're currently getting 1 Mbp/s. Also, our download speeds are fine, i.e. 470 Mbp/s when near the router or connected directly to it.
No faults have been found on the line and we've performed a factory reset on the router to no avail.
We have an engineer coming out in a few days but I'm trying to find out in the mean time what could be causing this. After troubleshooting, everything points it to being router related in someway, possibly the firmware? But not sure what the latest one is.
Any feedback on your issue might help us diagnose ours.

Thanks,

Re: Getting very slow home broadband speeds for the last 2 days.

Christopher_G — Mon, 19 Jun 2023 16:19:59 GMT

Hopefully the engineer can shed some light on this, if you don't get any from here any the community, @Juicylucy55

Keep us posted on what happens please.

Chris

Re: Getting very slow home broadband speeds for the last 2 days.

Juicylucy55 — Tue, 20 Jun 2023 12:48:07 GMT

@Christopher_G A surprisingly positive update. It's managed to fix itself.

The issue had been occurring since Friday 16th up until last night. Yesterday I performed some more tests by changing multiple different combinations of cables from the fibre to the hub, hub to the laptop, none of which worked. I then reverted back to the same cable combination since before Friday and double checked, still no joy. In fact, by this point, it hadn't deteriorated even further down to an upload speed of 0.2 Mbp/s (download speed still unfazed).

We then went out last night and returned with the router showing a yellow ring - no internet connection then almost immediately back to the green ring (without me touching anything). This then happened again almost half an hour later only this time, everything was completely back to normal, with a download speed of 499 Mbp/s and an upload of 71.9 Mbp/s. This is what's baffling as nothing else my end had changed (and still working fine now). I've also checked the firmware version, nothing has changed.
Therefore I have 1 of 2 conclusions. Either some work was carried out at the cabinet over the road (not seen anyone for weeks) or something was change on the account as it almost felt like we were being capped/throttled.

It would be great if someone has come across this before and could shed some light on it or whether it's just a mystery and solved itself.

Thanks

Re: Getting very slow home broadband speeds for the last 2 days.

Leanne_T — Tue, 20 Jun 2023 13:15:42 GMT

Very pleased to hear this is now sorted for you @Juicylucy55

Thanks for coming back and letting us know 🙂

Leanne.