https://community.ee.co.uk/t5/Broadband-Landline/Low-speed-why-am-I-only-getting-25mpb-and-not-the-40-I-m/m-p/1240429#M81098 <P>Iwas promised 40 and today I'm getting 25 ? Plus my router turns itself off randomly. I've had numerous engineers and new router , the speed then goes back to correct speed . Then it drops again !&nbsp;</P> Mon, 27 Mar 2023 18:06:48 GMT Lilsey 2023-03-27T18:06:48Z https://community.ee.co.uk/t5/Broadband-Landline/Low-speed-why-am-I-only-getting-25mpb-and-not-the-40-I-m/m-p/1240429#M81098 <P>Iwas promised 40 and today I'm getting 25 ? Plus my router turns itself off randomly. I've had numerous engineers and new router , the speed then goes back to correct speed . Then it drops again !&nbsp;</P> Mon, 27 Mar 2023 18:06:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/Low-speed-why-am-I-only-getting-25mpb-and-not-the-40-I-m/m-p/1240429#M81098 Lilsey 2023-03-27T18:06:48Z https://community.ee.co.uk/t5/Broadband-Landline/Low-speed-why-am-I-only-getting-25mpb-and-not-the-40-I-m/m-p/1240430#M81099 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/969502">@Lilsey</a>&nbsp;:&nbsp;Welcome to EE's Home Broadband Forum.<BR /><BR />If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:<BR /><BR />1. Post your <STRONG>full</STRONG> router stats:</P> <UL> <LI>For a BrightBox: login and go to Advanced Settings &gt; System &gt; <STRONG>DSL Status</STRONG>. Also post <STRONG>'System Uptime'</STRONG> from top of System Log page.</LI> <LI>For a SmartHub: login and go to Advanced Settings &gt; Technical Log &gt; <STRONG>Information</STRONG>. Obscure your names &amp; any numbers in the BB Username &amp; also the SSIDs.</LI> <LI>For other routers: login to it according to the label on it as the admin user &amp; navigate looking for its router/connection statistics.</LI> </UL> <P>Full router stats are key to any speed &amp; connection issues.<BR /><BR />2. Try a wired speedtest, using an Ethernet cable supplied with the router, here <A href="http://www.thinkbroadband.com/speedtest.html" target="_blank">http://www.thinkbroadband.com/speedtest.html</A> . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.<BR /><BR />3. What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> estimate for your phone number? Post just the <STRONG>whole</STRONG> table and <STRONG>the line above it</STRONG>, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, <STRONG>not the Postcode Checker</STRONG>.</P> Mon, 27 Mar 2023 18:10:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Low-speed-why-am-I-only-getting-25mpb-and-not-the-40-I-m/m-p/1240430#M81099 XRaySpeX 2023-03-27T18:10:59Z