topic Buffering in Broadband & Landline

Buffering

Lisab76 — Sat, 25 Mar 2023 08:29:18 GMT

Same time every night I get buffering I can’t watch anything on Netflix you tube anything after 8.30pm all it does is buffer

Re: Buffering

Jon_K — Sat, 25 Mar 2023 10:42:18 GMT

Hi @Lisab76

Is this happening over WiFi or a wired connection?

Are you able to use anything else while this happens?

Jon

Re: Buffering

Lisab76 — Sat, 25 Mar 2023 10:52:03 GMT

Nothing else is being used it happens all the time

Re: Buffering

XRaySpeX — Sat, 25 Mar 2023 11:32:29 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Buffering

Lisab76 — Sat, 25 Mar 2023 18:34:55 GMT

Does anyone know why 8.30 onwards all my apps start buffering

Re: Buffering

XRaySpeX — Sat, 25 Mar 2023 19:02:52 GMT

@Lisab76 : Perhaps if you were to answer the Qs put to you previously you might get a bit further forward with this, rather than starting another, unnecessary, thread.

Re: Buffering

Lisab76 — Sat, 25 Mar 2023 19:13:18 GMT

Over wifi and I can use my phone for Facebook etc but nothing that involves streaming

Re: Buffering

Lisab76 — Sat, 25 Mar 2023 19:14:22 GMT

I hadn’t realised I made a new thread. I don’t really know what I’m doing

Re: Buffering

bristolian — Sat, 25 Mar 2023 20:33:38 GMT

Use the "reply" button in this thread, to answer the questions listed above.