topic Re: Re: Cant contact customer service about problems in Broadband & Landline

Re: Cant contact customer service about problems

Mikey4149 — Fri, 24 Mar 2023 12:22:12 GMT

I dial 150 or voicemail and keep getting cut off so cannot access these services

Re: Re: Cant contact customer service about problems

James_B — Fri, 24 Mar 2023 12:26:09 GMT

Hi @Mikey4149,

Welcome to the EE Community. 🙂

Is it something we could help you with in the community?

You can also chat with Customer Care online at ee.co.uk/contact-ee.

James

Re: Re: Cant contact customer service about problems

XRaySpeX — Fri, 24 Mar 2023 19:22:19 GMT

@Mikey4149 : Text HELP followed by your landline number to 60071 for EE to run tests & call you back during business hours.

Re: Re: Cant contact customer service about problems

Nam4 — Mon, 19 Jun 2023 10:04:42 GMT

What a wind-up!

Re: Re: Cant contact customer service about problems

CameronF57 — Sun, 31 Mar 2024 10:28:37 GMT

I’m getting the same, can’t contact them on any number!! Think EEs quality control has went down the pan

Re: Re: Cant contact customer service about problems

CameronF57 — Sun, 31 Mar 2024 10:50:26 GMT

I have important calls to make and receive and at present it seems I can do neither it it’s not on WhatsApp or Messenger. I have loads of date but EE are more interested in sending me texts to by more while still charging me for what I’m paying for but not receiving

Re: Re: Cant contact customer service about problems

XRaySpeX — Sun, 31 Mar 2024 10:57:23 GMT

@CameronF57 : Which router are you using? Is it fixed or mobile broadband?