topic Re: Slow Full Fibre 100 in Broadband & Landline

Slow Full Fibre 100

Rooneyj — Wed, 22 Mar 2023 23:20:40 GMT

Hi, I am.experiencing very slow download speeds across both wifi & wired connections. I would appreciate any support in fixing this issue. thanks.

Re: Slow Full Fibre 100

XRaySpeX — Thu, 23 Mar 2023 00:57:44 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Slow Full Fibre 100

Rooneyj — Thu, 23 Mar 2023 13:08:21 GMT

Re: Slow Full Fibre 100

XRaySpeX — Thu, 23 Mar 2023 13:50:23 GMT

Was that speedtest done wired?

Re: Slow Full Fibre 100

Rooneyj — Fri, 24 Mar 2023 07:22:25 GMT

wired.

Re: Slow Full Fibre 100

Leanne_T — Fri, 24 Mar 2023 11:41:14 GMT

Hi @Rooneyj

Thanks for coming here.

I would suggest reporting this to our Broadband Care team, they will be able to get this looked into in more detail for you.

Leanne 🙂

Re: Slow Full Fibre 100

XRaySpeX — Fri, 24 Mar 2023 13:58:23 GMT

As a sanity check would you post the Home > Status page of the router?

Re: Slow Full Fibre 100

Nivag80 — Fri, 24 Mar 2023 14:08:20 GMT

Do you know a New cusomter on Fibre 100 Max who has never been with EE is going to be paying a lot less than you come April 1st