topic Re: Smart Hub is disconnecting in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-is-disconnecting/m-p/1239280#M81016 <P>That image cannot be approved while it shows your BB Username visible on this public site. Please edit it out immediately.</P> <P>Which EE BB product do you have?</P> <P>What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> estimate for your phone number? Post just the <STRONG>whole</STRONG> table and <STRONG>the line above it</STRONG>, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.</P> Wed, 22 Mar 2023 18:16:10 GMT XRaySpeX 2023-03-22T18:16:10Z Smart Hub is disconnecting https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-is-disconnecting/m-p/1239277#M81015 <P>My Smart Hub is playing up I have downloaded the following stats but haven't got a clue what to do next.&nbsp;</P><TABLE width="248"><TBODY><TR><TD width="184">Product name</TD><TD width="64">Smart Router</TD></TR><TR><TD>Serial number</TD><TD>2.01E+09</TD></TR><TR><TD>Fireware version</TD><TD>v0.05.02.02081-EE (Wed Feb&nbsp; 8 11:32:48 2023)</TD></TR><TR><TD>Board version</TD><TD>R01</TD></TR><TR><TD>GUI version</TD><TD>1.2 06_07_2022</TD></TR><TR><TD>DSL uptime</TD><TD>0 days 0 Hours 17 Mins 27 Secs</TD></TR><TR><TD>Data rate</TD><TD>10.0 Mbps / 34.9 Mbps</TD></TR><TR><TD>Maximum Data rate</TD><TD>14.3 Mbps / 35.4 Mbps</TD></TR><TR><TD>Noise margin</TD><TD>8.4/4.2</TD></TR><TR><TD>Line attenuation</TD><TD>9.9/20.6</TD></TR><TR><TD>Signal attenuation</TD><TD>9.9/22.4</TD></TR><TR><TD>VLAN id</TD><TD>101</TD></TR><TR><TD>Upstream error control</TD><TD>Off</TD></TR><TR><TD>Downstream error control</TD><TD>Off</TD></TR><TR><TD>Data sent / received</TD><TD>54.6 MB Uploaded / 1.5 GB Downloaded</TD></TR><TR><TD>Broadband username</TD><TD>PRODUCTIONHQNUN508112042@fs</TD></TR><TR><TD>2.4 GHz wireless network name</TD><TD>EE-X9A16S</TD></TR><TR><TD>2.4 GHz wireless channel</TD><TD>Smart (Channel6)</TD></TR><TR><TD>5 GHz wireless network name</TD><TD>EE-X9A16S</TD></TR><TR><TD>5 GHz wireless channel</TD><TD>Smart (Channel44)</TD></TR><TR><TD>Wireless Security</TD><TD>WPA2 (Recommanded)</TD></TR><TR><TD>Wireless mode</TD><TD>Mode 1</TD></TR><TR><TD>Firewall</TD><TD>On</TD></TR><TR><TD>MAC address</TD><TD>CC:D4:2E:8E:33:37</TD></TR><TR><TD>Software variant</TD><TD>-</TD></TR><TR><TD>Boot loader</TD><TD>&nbsp;0.1.7-EE (Fri Sep 20 18:43:31 2019)</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>The BT speed test was executed sucessfully - it says.</P><P>PING 22 ms<BR />DOWNLOAD 20.02 Mbps<BR />UPLOAD 545.97</P><P>Can anyone help please?</P><P>Many thanks</P> Wed, 22 Mar 2023 18:07:55 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-is-disconnecting/m-p/1239277#M81015 Shaw4 2023-03-22T18:07:55Z Re: Smart Hub is disconnecting https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-is-disconnecting/m-p/1239280#M81016 <P>That image cannot be approved while it shows your BB Username visible on this public site. Please edit it out immediately.</P> <P>Which EE BB product do you have?</P> <P>What does <A href="https://www.broadbandchecker.btwholesale.com/" target="_blank" rel="noopener">BT Wholesale Broadband Availability Checker</A> estimate for your phone number? Post just the <STRONG>whole</STRONG> table and <STRONG>the line above it</STRONG>, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.</P> Wed, 22 Mar 2023 18:16:10 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-is-disconnecting/m-p/1239280#M81016 XRaySpeX 2023-03-22T18:16:10Z