topic Re: Fault with our Landline for 5 days in Broadband & Landline

Fault with our Landline for 5 days

JonWard50 — Tue, 21 Mar 2023 13:30:04 GMT

We have been 5 days now without a working landline and it has already been reported to EE. How can we actually talk to someone (a real person) to get an update? We keep getting passed to Open Reach then back to EE and no one appears to able able to discuss this issue with us which is now impacting our business.

Kind regards,

Jon

Malvern, UK

Re: Fault with our Landline for 5 days

Mustrum — Tue, 21 Mar 2023 13:41:21 GMT

@JonWard50 have you spoken to the Broadband Care Team 0800 079 8586 option 3?

https://ee.co.uk/contact-ee/account-billing/broadband-landline

Re: Fault with our Landline for 5 days

XRaySpeX — Tue, 21 Mar 2023 14:17:21 GMT

Have you texted PHONE to 60071 from another phone for a call-back?