topic Re: Speed is shocking so slow in Broadband & Landline

Re: Speed is shocking so slow

DAVEdave9 — Sat, 18 Mar 2023 14:52:33 GMT

I've tried a couple of times today to Log onto my EMAIL won't work I've checked speed it was 0.5 or below

Re: Re: Speed is shocking so slow

XRaySpeX — Sat, 18 Mar 2023 15:19:14 GMT

@DAVEdave9 : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: Speed is shocking so slow

DAVEdave9 — Sat, 18 Mar 2023 15:37:59 GMT

Re: Re: Speed is shocking so slow

Leanne_T — Sat, 18 Mar 2023 17:19:13 GMT

Hi @DAVEdave9

Could you let us know the information @XRaySpeX has asked for above?

Leanne 🙂

Re: Re: Speed is shocking so slow

DAVEdave9 — Sat, 18 Mar 2023 17:25:48 GMT

I'm an old age person don't know what else I can do still very low speed that's only what I saw from app on my phone. David

Re: Re: Speed is shocking so slow

DAVEdave9 — Sat, 18 Mar 2023 17:49:39 GMT

If you asking for to connecting a lead I do not have any David

Re: Re: Speed is shocking so slow

XRaySpeX — Sat, 18 Mar 2023 17:56:47 GMT

No, I'm not asking you to connect any cables that are not already there. You can do it over WiFi if you like.