topic Re: Cannot dial out on landline but can receive in Broadband & Landline

Cannot dial out on landline but can receive

Katy62 — Thu, 16 Mar 2023 20:23:05 GMT

Part way through dialling a number .... I get a continuous, dial?, tone.

The number being dialled can be either a landline ( even 0800 ) or a mobile number,

Incoming calls can be received.

There is no P/T switch on the phone.

Any guidance please?

XRaySpeX — Thu, 16 Mar 2023 20:36:47 GMT

Try dialing 1470 17070. Do you get a dial tone? Does that connect? Does it announce your correct no.?

Is the BB working OK? At usual speeds?

Katy62 — Thu, 16 Mar 2023 20:42:03 GMT

I get the dial tone , but when I get to digit 5 , the dial tone returns.

The BB is working fine.

XRaySpeX — Thu, 16 Mar 2023 20:50:31 GMT

Try just the 5 digits, 17070. I prefix by 1470 just in case you withhold no.

Katy62 — Thu, 16 Mar 2023 22:07:03 GMT

Great! ...that worked and read back the phone number followed by a list of
possible tests.

Mustrum — Fri, 17 Mar 2023 20:27:11 GMT

@Katy62 does that mean you can now other numbers as normal, or just 17070 ?

Katy62 — Sat, 18 Mar 2023 09:09:50 GMT

sorry my reply was unclear.

The original problem is unresolved.

When I dialled 17070, my landline number was read back to me; then a list of possible tests.

Leanne_T — Sat, 18 Mar 2023 10:22:32 GMT

Hi there @Katy62

Thanks for coming here.

Please get in touch with our Broadband care team and they will get this looked into for you.

Leanne.