topic Re: Multiple payments in Broadband & Landline

Multiple payments

LeclercSZN — Mon, 13 Mar 2023 12:39:06 GMT

I've had 2 payments taken out within 5 days of each other and I was wondering why this is

Re: Multiple payments

Katie_B — Mon, 13 Mar 2023 14:09:20 GMT

Hello @LeclercSZN.

Do you have home broadband and mobile with EE?

Katie

Re: Multiple payments

LeclercSZN — Mon, 13 Mar 2023 14:12:40 GMT

No just broadband, I had to manually pay it last week as the money wasn't taken and then today the same amount was taken again

Re: Multiple payments

Katie_B — Mon, 13 Mar 2023 14:26:29 GMT

Hi @LeclercSZN.

Did you have an active direct debit when you made the manual payment?

If yes, please contact our customer care team on 150.

Katie 🙂

Re: Multiple payments

LeclercSZN — Mon, 13 Mar 2023 14:28:34 GMT

Do I have to have an ee mobile number to call this?

Re: Multiple payments

Schockwave — Mon, 13 Mar 2023 14:45:29 GMT

@LeclercSZN , here is a free number for you to ring from any phone:

08000798586

Re: Multiple payments

XRaySpeX — Mon, 13 Mar 2023 23:08:20 GMT

@LeclercSZN : If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.