topic Broadband payment in Broadband & Landline

Broadband payment

Austria2 — Thu, 09 Mar 2023 16:14:15 GMT

I am querying my broadband this month payment too much

Re: Broadband payment

Mustrum — Thu, 09 Mar 2023 16:26:21 GMT

@Austria2 no one on here has account access so we can;t see what the issue is.

Could it be that you have come to the end of your contract and have been charges out of contract charges?

If you give the Broadband Care Team a call they will have more information.

https://ee.co.uk/contact-ee/account-billing/broadband-landline

HTH

Re: Broadband payment

XRaySpeX — Thu, 09 Mar 2023 17:44:15 GMT

Have you reached the end of your min. contract term? Your bill will increase at that time as you would've been informed when you took it out. You can see this even now with EE's current offers:

Fibre Plus Broadband

54-73 Mb/s estimated download speed range

£27 a month, 24 month contract, then £32 a month

Which EE BB package do you have?

Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .