topic Re: Why my EE broadband plan is still active after switched to Sky broadband? in Broadband & Landline

Why my EE broadband plan is still active after switched to Sky broadband?

jeff_Y — Tue, 07 Mar 2023 17:56:22 GMT

My Sky broadband went live on 18/2, but my EE broadband plan is still Active on My EE Home Broadband platform. Is it an error on system? or should I do anything to deactivate the EE broadband plan?

And where should I return the EE broadband router?

Thanks xx

Re: Why my EE broadband plan is still active after switched to Sky broadband?

Mustrum — Tue, 07 Mar 2023 18:28:29 GMT

@jeff_Y did you change to the same type of broadband, or did you upgrade to full fibre?

If the same type, you should be getting your final bill any day now.

Re: Why my EE broadband plan is still active after switched to Sky broadband?

XRaySpeX — Tue, 07 Mar 2023 18:38:27 GMT

Unless you moved from/to FTTP (Full Fibre) to/from non-FTTP it was Sky's job to ensure your EE BB contract was cancelled. Indeed if it was a move like-for-like it should've auto cut off your EE BB when your Sky BB went live. I should raise this with them.

You may do as you like with EE kit. It is yours to keep or otherwise dispose of.

You may return all your EE BB kit incl. the EE TV Box for recycling free of charge by visiting www.eehomebroadband.com/returns where you can download and print a post-paid returns label.

Re: Why my EE broadband plan is still active after switched to Sky broadband?

jeff_Y — Tue, 07 Mar 2023 18:31:35 GMT

It is an upgrade to full fibre.

Re: Why my EE broadband plan is still active after switched to Sky broadband?

Mustrum — Tue, 07 Mar 2023 18:34:28 GMT

@jeff_Y then you will need to call the Broadband Care Tea, to cancel your EE service.

Re: Why my EE broadband plan is still active after switched to Sky broadband?

jeff_Y — Tue, 07 Mar 2023 18:42:35 GMT

Thanks a lot, XRaySpeX & Mustrum🙏🏻

Re: Why my EE broadband plan is still active after switched to Sky broadband?

XRaySpeX — Tue, 07 Mar 2023 18:53:31 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.