topic Re: New broadband line charge in Broadband & Landline

New broadband line charge

awsmith1983 — Sat, 22 Oct 2022 12:16:24 GMT

I've had ee broadband installed and was told if there's already a line installed I won't be charged for installing a new one. They have used the line that was already there but still charged me for fitting a new line.

Re: New broadband line charge

Schockwave — Sat, 22 Oct 2022 12:40:43 GMT

Hello @awsmith1983 ,

Welcome to the community,

What is the breakdown of your bill?

You may be charged for the remainder of this month, plus one month in advance, as monthly charges are paid a month ahead.

If you are concerned in any way, why not speak to the broadband team and see what they have to say?

Re: New broadband line charge

awsmith1983 — Sat, 22 Oct 2022 12:44:39 GMT

I've tried phoning but keep getting they are so busy try again tomorrow. Ee seem to have a lot of problems but so little solutions.

Re: New broadband line charge

Mikeymca97 — Tue, 07 Mar 2023 15:25:56 GMT

Very late reply but we have also had the same problem,did this ever get resolved for you?

Re: New broadband line charge

Leanne_T — Tue, 07 Mar 2023 15:54:53 GMT

Hi @Mikeymca97

Please get in touch with our broadband care team, they will get this looked into for you.

Leanne.

Re: New broadband line charge

XRaySpeX — Tue, 07 Mar 2023 23:39:23 GMT

You sure it's not a BB Set-up fee rather than New Line Fee?