topic Re: Broadband Download issue 0.01 MBPS upload speed normal in Broadband & Landline

Broadband Download issue 0.01 MBPS upload speed normal

raysekti — Sun, 05 Mar 2023 07:29:13 GMT

I have this issue for mor than a week., donwload speed is 0.01MBPs and basically the internet is useless, i have an engineer coming to check and not resolving issue, replace new router, and the internal box inside the house, and still the same issue..

no clear step on resolving the issue, not getting what I paid, very poor service..may decide to end the contract and pay the penalties for £240..

just very very frustrating for someone that work from home..

Re: Broadband Download issue 0.01 MBPS upload speed normal

Christopher_G — Sun, 05 Mar 2023 14:08:56 GMT

Hi @raysekti

Has the engineer been or are they coming soon? If they've already been, have you spoken to our technical support team since?

Chris

Re: Broadband Download issue 0.01 MBPS upload speed normal

XRaySpeX — Sun, 05 Mar 2023 15:22:26 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.