topic Re: EE Home app Speed Test in Broadband & Landline

EE Home app Speed Test

SimonD77 — Thu, 23 Feb 2023 07:07:38 GMT

Hi folks,

I just had 500mb fibre installed a few days back and using the standard smart hub from EE, I was trying to perform a speed test in the EE Home app after I had setup my few devices , TV, Xbox, 2 iphoes and firestick. The speed test beings but then says us can't be don't as I maybe using a different router than the one EE supplied me? Only thing I have don't regards the router is change the network name and password from the one supplied with the router , openreach engineer set it all up when he performed the install on Monday. I know there are loads of speed tests out there, just would rather keep it all in the app.

Thanks , and appreciate any ideas / solutions

Simon

Re: EE Home app Speed Test

Leanne_T — Thu, 23 Feb 2023 11:57:45 GMT

Hi @SimonD77

Thanks for coming here.

Have you tried removing and reinstalling the app and trying the test again?

Thanks 🙂

Leanne.

Re: EE Home app Speed Test

wgwright — Sat, 25 Feb 2023 13:04:37 GMT

@SimonD77 I'm having the same problem as yourself. Using an ee router but getting the same message. Can do a speed test using the Ookla Speedtest App but like you would prefer to keep everything inside the ee app.

Re: EE Home app Speed Test

wgwright — Sat, 25 Feb 2023 13:13:12 GMT

@Leanne_T Hiya. I have tried removing the App and reinstalling but still have the same issue. I can use the app to test the connection which is fine but can't use it to test the speed.

Re: EE Home app Speed Test

James_B — Sat, 25 Feb 2023 14:33:13 GMT

Hi @wgwright,

Our Broadband Support Team will be happy to look into this issue if you get in touch.

James