topic Re: BT Digital Voice in Broadband & Landline

BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 11:54:53 GMT

BT keep contacting me to arrange to install new equipment for Digital Voice. All my contracts - ie mobile, landline and broadband - are all with EE. Is this legit? ‘Thank you

Re: BT Digital Voice

James_B — Tue, 21 Feb 2023 14:05:09 GMT

Hi @AnneMackay,

Welcome to the EE Community. 🙂

How were you contacted?

Have you recently made any changes to your Home Broadband or phone plan?

James

Re: BT Digital Voice

XRaySpeX — Tue, 21 Feb 2023 14:19:35 GMT

You sure it's BT? I have landline only with BT & I would expect we'd be the 1st group to be contacted about DV.

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 14:24:31 GMT

I think so. They have texted and phoned and the mobile number which appears is one of the listed BT ones …

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 14:26:57 GMT

Yes James. We renewed all the plans yesterday- they are my mums. But they are all EE

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 14:27:34 GMT

They texted and phoned

Re: BT Digital Voice

James_B — Tue, 21 Feb 2023 14:42:26 GMT

Hi @AnneMackay,

If you've switched to a service that requires new equipment, it's nothing to worry about.

Openreach will be contacting you to arrange the installation.

James

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 15:36:12 GMT

We hadn’t switched service. Everything is the same as before. Just a revised price. We are to get speedier broadband for the first month …

Re: BT Digital Voice

James_B — Tue, 21 Feb 2023 15:58:09 GMT

Hi @AnneMackay,

If an engineer visit is required, it sounds like you are being switched to a full fibre product.

What is the name of the plan on your confirmation email?

James

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 16:05:12 GMT

Thanks James. We never received a confirmation email. We are signed into our EE account and the broadband plan says Fibre Plus Broadband with landline. Thank you.

Re: BT Digital Voice

Christopher_G — Tue, 21 Feb 2023 17:18:16 GMT

Hi @AnneMackay

It may be worth giving our Broadband Care team so they can just double check everything.

Chris

Re: BT Digital Voice

XRaySpeX — Tue, 21 Feb 2023 17:42:56 GMT

If you've got EE Fibre Plus BB with landline you've no need for DV from BT. So why on earth are they phoning you?

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 17:45:11 GMT

That’s what we thought. That’s why we are confused! Thanks for your help.

Re: BT Digital Voice

XRaySpeX — Tue, 21 Feb 2023 18:06:11 GMT

What's the full wording of the texts, obscuring your personal info?

Re: BT Digital Voice

AnneMackay — Tue, 21 Feb 2023 20:12:54 GMT

It gives the house number and the postcode

Re: BT Digital Voice

Mustrum — Tue, 21 Feb 2023 20:42:05 GMT

@AnneMackay Are you in a "Stop Sell" area by any chance?

https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/stopsell-updates

Re: BT Digital Voice

XRaySpeX — Tue, 21 Feb 2023 21:07:13 GMT

& no actual words about DV that might help us understand?