Drop outs followed by restart of router every day

Brunty61 — Mon, 20 Feb 2023 22:12:26 GMT

As per title..

Re: Drop outs followed by restart of router every day

XRaySpeX — Mon, 20 Feb 2023 22:16:04 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Drop outs followed by restart of router every day

Mustrum — Tue, 21 Feb 2023 00:12:10 GMT

@Brunty61 some more detail will help diagnose your problem.

the chances the automated DLM has reduced your speeds due to noise or breaks on your line. If you dial 17070 option 2 is the line quiet = if not repost a phone fault.

Sight of the info requested above will help, however it seems an engineer is needed to resolve your problem, so the sooner a fault is reported the sooner it will get fixed.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

topic Re: Drop outs followed by restart of router every day in Broadband & Landline

Drop outs followed by restart of router every day

Re: Drop outs followed by restart of router every day

Re: Drop outs followed by restart of router every day