topic Re: Discs randomly dropping signal strength... am I the only one? in Broadband & Landline

Discs randomly dropping signal strength... am I the only one?

DonnaP13 — Mon, 20 Feb 2023 16:45:31 GMT

I have the EE Smart Router and 3 discs dotted around the house to ensure full coverage... and this has been working nicely... but suddenly the discs seem to be taking it in turns to have a poor connection...

Last week it was the one in the dining room that started pretending it was a disco light (changing from yellow to blue and back again)... this week that one is fine but the one in the bedroom has poor connectivity.

Any suggestions... the discs were placed with the help of EE when the system was set up... I haven't moved them and I have not built any new walls in my house (I know signal strength can be impacted by strange stuff in the house like walls and furniture)!!

Is there anything I can do to make them play nicely together?

Re: Discs randomly dropping signal strength... am I the only one?

Chris_B — Mon, 20 Feb 2023 17:17:25 GMT

@DonnaP13 when the discs start flashing the lights what is the route to doing at this time? Do you have a drop in Wi-Fi connection when you are actually connected to the router? You can use the EE home app to see what devices are connected to the router so you can see if your device when connected to the router has a Wi-Fi connection issue. The disks have probably got a drop of connection to the router so it could be the router at fault and not the disk’s. While you could have 1 faulty disk the chance’s of more than one is remote especially if it’s one disk one week and a different disk the week after.

Re: Discs randomly dropping signal strength... am I the only one?

DonnaP13 — Mon, 20 Feb 2023 17:35:39 GMT

Router is doing it's thing, everything else is connected and devices connected to other discs and the router itself are working normally.

Re: Discs randomly dropping signal strength... am I the only one?

James_B — Tue, 21 Feb 2023 07:53:49 GMT

Hi @DonnaP13,

Do your devices actually drop their WiFi connections when the lights change on the discs?

Your disc is still working when the light changes to yellow, it just means the connection is slightly weaker than it could be.

James