topic Re: Broadband in Broadband & Landline

Broadband

Justine1988 — Fri, 17 Feb 2023 05:56:48 GMT

My broadband isn’t working, Iv tried turning off and back on but seems to have same problem every night this week. Now just flashing yellow

Re: Broadband

Leanne_T — Fri, 17 Feb 2023 08:19:46 GMT

Hi @Justine1988

Thanks for coming here.

Is this still showing as yellow?

Which router do you have?

Do you have a landline?

Leanne 🙂

Re: Broadband

XRaySpeX — Fri, 17 Feb 2023 12:28:03 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?