topic Re: My broadband speed keeps severely dropping. in Broadband & Landline

My broadband speed keeps severely dropping.

Ludox — Tue, 07 Feb 2023 09:30:29 GMT

My EE broadband speed keeps dropping buy almost 250%. The only reason is even know it's happened is because I go to download something and the download speed is very low. I then have to restart my router and usually it returns to normal until it drops again. After restarting the router usually shows this error message and then connects anyway?

Re: My broadband speed keeps severely dropping.

Mustrum — Tue, 07 Feb 2023 09:44:21 GMT

@Ludox they are very inconsistent results, have you checked your phone line for noise? Dial 17070 ideally from a corded phone.

Do you get the same problems with your EE Router?

Have you reported a fault to the Broadband Care Team?

Re: My broadband speed keeps severely dropping.

Ludox — Tue, 07 Feb 2023 10:00:58 GMT

I don't have a phone sadly I can't test it. Also it's broadband only so not sure if it would work in that case anyway? And no I haven't reported it yet. God knows where that router is lol.

Re: My broadband speed keeps severely dropping.

Mustrum — Tue, 07 Feb 2023 10:33:11 GMT

@Ludox Alas it is very unlikely to get better on it's own!

If you can, then remove the faceplate on your master socket and connect the router via a dangly filter to the test socket and see if that improves things.

Otherwise report the problem, sooner rather than later.

Re: My broadband speed keeps severely dropping.

Ludox — Tue, 07 Feb 2023 10:42:50 GMT

Yeah I have contacted the care team so go an Engineer coming out on Friday (fingers crossed) so hopefully they can make sense of it all. Thank you for your time.