topic Re: Wifi not connecting after power cut, No phone signal to phone help desk in Broadband & Landline

Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 21:29:49 GMT

I don't know if anyone can give me any advice but I had a power cut and my wifi to my phone stopped working. I have rebooted my router, restarted my phone and still no joy. Problem is that I live in an area where I can't get a mobile signal.

I have to drive out the area to phone, any one have any ideas please

Thanks in advance

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 21:39:51 GMT

@phari : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Do you get a dial tone from the landline phone? Does it announce your correct no. when you dial 1470 17070?

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 21:48:38 GMT

It has happened in the last 30 mins, I have been an orange/EE customer for almost 30 years. Router is working fine on wired system to my PC, just my phone isn't working and I don't have a signal to phone EE tomorrow.

I don't know if i have a dial tone as I don't own a home phone. It's working fine to the pc as i'm using that to post the message.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 21:59:11 GMT

@phari : Sorry, I though you meant that your BB wasn't working at all. It's just the mobile phone won't connect to the router?

Reboot the phone, tell it to Forget the router's network SSID & then try & connect it again, supplying the router's WiFi pwd again.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:02:09 GMT

Yes it is just my phone that won't connect, it is a Samsung A21

How do I tell it to forget the routers network please? I tried in settings to turn it off and asked it to search for nearby devices but it couldn't find any.

Thank you

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:07:20 GMT

Settings > Connections > Tap on router's SSID > Forget. Then same route to Connect & supply the router's WiFi pwd.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:14:36 GMT

I don't have the router's SSID

I have the following

Wi-fi which has an on and off switch

Bluetooth which has an on and off switch

NFC & contactless payments which has on and off switch

Flight mode on and off switch

mobile network

data usage

Sim card manager

mobile hotspot & tethering

More connection settings which shows nearby device scanning with on/off switch

Printing

VPN

Private DNS

Ethernet which is greyed out

Looking for something else?

Samsung cloud

Secure wifi

Quick share

Thanks

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:18:32 GMT

@phari wrote:

Wi-fi which has an on and off switch

Switch it ON. Tap it. Do you see a list of WiFi networks? Is the router's SSID among them? If so, tap it.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:20:22 GMT

Nothing comes up when I switch it on. 😥

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:22:05 GMT

Not even when you tap the word "WiFi"?

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:24:11 GMT

Yep even when i press wifi

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:25:50 GMT

Then I fear that your mobile is faulty.

Post an image of that WiFi screen.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:34:11 GMT

How do I post a pic of that? I can't send anything from my phone as no signal here

If it is my phone then EE can supply me a replacement as my contact was due last year and I didn't do an upgrade

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:37:14 GMT

Use the Camera icon above your text to upload an image file to here.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:42:55 GMT

But how do i get a screenshot from my phone to my pc?

I am using my pc as I have no network signal here

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Fri, 03 Feb 2023 22:47:01 GMT

USB or Bluetooth?

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Fri, 03 Feb 2023 22:52:30 GMT

Thank you for your help but I can't do this, I will have to drive out in the morning somewhere and ring up.

I seem to remember last time something like this happened they had to switch something on as it had auto turned off at EE end. It didn't recognize my phone.

Shame EE can't get the signal here to work.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

phari — Sun, 05 Feb 2023 00:37:01 GMT

Finally got it sorted this morning after spending 30 mins on the phone with tech support.

Thank you for your advice.

Re: Wifi not connecting after power cut, No phone signal to phone help desk

Katie_B — Sun, 05 Feb 2023 07:56:41 GMT

Thanks for coming back and letting us know @phari.

Katie

Re: Wifi not connecting after power cut, No phone signal to phone help desk

XRaySpeX — Sun, 05 Feb 2023 08:19:09 GMT

What was it?