topic Re: No internet in Broadband & Landline

No internet

Becca55 — Sun, 29 Jan 2023 23:23:05 GMT

I’ve had no internet for two hours I’ve tried resetting but it is flashing red for the Broadband

Re: No internet

XRaySpeX — Sun, 29 Jan 2023 23:24:29 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: No internet

Becca55 — Mon, 30 Jan 2023 08:44:57 GMT

How long will I be without the internet while the fault is being fixed

Re: No internet

Chris_B — Mon, 30 Jan 2023 08:47:14 GMT

@Becca55 That’s a question that can not be answered it’ll depend on how quickly they can find and rectify the fault.

Re: No internet

Mustrum — Mon, 30 Jan 2023 09:56:42 GMT

@Becca55 given that you have not answered any of the questions in your previous post, and that no one on here has any info on your account, it will depend if you have actually contacted the Broadband Care Team and have reported a fault.