topic Re: BT smart Wi-Fi disc with EE router in Broadband & Landline

BT smart Wi-Fi disc with EE router

DanHeenan — Wed, 25 Jan 2023 21:21:25 GMT

Can you use a BT smart Wi-Fi disc with a EE router and if so how do you connect it as I have tried everything I can think of to connect the disc but nothing seems to work

Re: BT smart Wi-Fi disc with EE router

Chris_B — Wed, 25 Jan 2023 21:25:03 GMT

@DanHeenan No your can’t. You have to use the EE smart disk but only if you have the EE smart router ( it’s white)

Re: BT smart Wi-Fi disc with EE router

XRaySpeX — Wed, 25 Jan 2023 21:56:29 GMT

Yes, you may use the BT Whole Home Wi-Fi Discs with any router. lt's 'tother way round you can't do; use EE's Smart WiFi discs with any router other than EE's Smart Router.

Re: BT smart Wi-Fi disc with EE router

Mustrum — Wed, 25 Jan 2023 22:39:24 GMT

@DanHeenan Alas the answer is not simple and does depend on which discs you have. (Black or white to start with) It would also help to know which EE Router you have.

Having seen a similar enquiry earlier this evening, I wonder if @bobpullen is able to help once you have clarified which discs/router you have, and if you still have the BT Router - which one?

Re: BT smart Wi-Fi disc with EE router

bobpullen — Thu, 26 Jan 2023 08:15:45 GMT

@DanHeenan - The 'high street' BT Whole Home Wi-Fi discs can be used with any router.

The black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smarthub 2.

Likewise the white EE Smart Wi-Fi discs cannot be used with any router other than an EE Smart Router.

Others may be better versed, but I think a BT Smarthub 2 can probably be used on an EE line. If you still have it, and you can get it working, then the black Complete Wi-Fi discs will be able to communicate with the Smarthub 2 as they always have done.

Hope that helps clarify the situation.

Re: BT smart Wi-Fi disc with EE router

DanHeenan — Fri, 27 Jan 2023 16:15:12 GMT

I have the white BT smart Wi-Fi disc and I don’t know what model of EE router I have but I attach photos if that helps. now the BT disc does work when connected to the router with Ethernet but as soon as I disconnect the Ethernet it stops working and I need it to work wirelessly.

If anyone has any solutions it would be greatly appreciated

Re: BT smart Wi-Fi disc with EE router

XRaySpeX — Fri, 27 Jan 2023 16:34:04 GMT

The router is the EE Smart Router.

The disc would seem to be the white 'high street' BT Whole Home Wi-Fi disc from @bobpullen's description & so should work with each other, setting up as per BT Whole Home Wi-Fi FAQs - Set-up and installation. For 1 variant of which, the Premium, your first disc must be connected to the router using an Ethernet cable, which seems to be the way yours is behaving.

Re: BT smart Wi-Fi disc with EE router

Chris_B — Fri, 27 Jan 2023 20:26:52 GMT

@DanHeenan Have you tried using the EE home app to set this up ?

Re: BT smart Wi-Fi disc with EE router

XRaySpeX — Fri, 27 Jan 2023 20:42:00 GMT

That won't work. These are not EE discs.

Re: BT smart Wi-Fi disc with EE router

pip11 — Sat, 28 Jan 2023 14:01:16 GMT

He can download the BT App from the app store for his phone.

Re: BT smart Wi-Fi disc with EE router

pip11 — Sun, 29 Jan 2023 11:00:46 GMT

Just realised that app is for the (black) complete wifi.

The BT WholeHome wifi app is for the (White) High street one.

Re: BT smart Wi-Fi disc with EE router

MLaing — Sun, 18 Jun 2023 11:09:00 GMT

How to I connect my BT complete WiFi disks to my new ee smart hub

Re: BT smart Wi-Fi disc with EE router

Leanne_T — Sun, 18 Jun 2023 13:39:28 GMT

Hi @MLaing

Thanks for coming here.

@bobpullen's reply in this thread advises the black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smart hub 2, are these the discs you have?

Are you able to connect using a Ethernet cable?

Leanne 🙂

Re: BT smart Wi-Fi disc with EE router

Blue_Hog — Thu, 21 Dec 2023 08:31:39 GMT

Use the BT WholeHomeWiFi app to set up each disc. Remember every time you set up a disc you will need to alter the network name (in the app) to you new EE network name, if it was previously linked to a BT network.

Re: BT smart Wi-Fi disc with EE router

Freedom69 — Fri, 15 Mar 2024 16:06:34 GMT

I have tried 5 times . So no you can't

Re: BT smart Wi-Fi disc with EE router

XRaySpeX — Fri, 15 Mar 2024 16:23:34 GMT

@Freedom69 : What colour BT discs are you trying?

Re: BT smart Wi-Fi disc with EE router

Bmorgan179 — Thu, 18 Jul 2024 18:37:21 GMT

Did anyone figure out if you can connect these black BT discs to an EE router? If not, can you get EE discs?

Re: BT smart Wi-Fi disc with EE router

JimM11 — Thu, 18 Jul 2024 18:59:59 GMT

@Bmorgan179 The BT Black disks BT Complete WiFi can ONLY be used with the BT Smarthub2, Nothing else.

Re: BT smart Wi-Fi disc with EE router

JimM11 — Thu, 18 Jul 2024 20:04:50 GMT

@Bmorgan179 The BT Black disks BT Complete Wi-Fi can ONLY be used with the BT Smarthub2 and the EE version of the smarthub2, Nothing else. See chart link below from XRaySpeX to what works if you have one of these routers. If you post your router model would be helpful, your picture will take time to clear for viewing.

Broadband & Landline - The EE Community

Re: BT smart Wi-Fi disc with EE router

XRaySpeX — Thu, 18 Jul 2024 20:12:17 GMT

@Bmorgan179 : It's only the white "High St." Whole Home disks from BT that may be used with EE SH+.