topic Re: Re: TV Internet connection in Broadband & Landline

Re: TV Internet connection

S2y — Thu, 26 Jan 2023 21:50:56 GMT

Hi folks

Completely new to this forum, but hoping someone might be able to assist and I can't find a 'contact us' facility to ask the company.

I have broadband, the wifi from which is, although not quite as promised, absolutely fine for my needs on laptops and phones, pretty well anywhere in the house. However, my smart tv is appallingly poor, with constant buffering on all stations, Netflix, etc. I assume that the same wifi should be the same for both, so why is my tv not performing in a similar way, please?

Any help would be hugely appreciated.

Re: Re: TV Internet connection

XRaySpeX — Thu, 26 Jan 2023 23:53:17 GMT

@S2y : Last rime you were here you were talking about fixed landline Home BB. Are you now asking about mobile BB with a mobile router with a SIM (which this thread is)?

Re: Re: TV Internet connection

S2y — Fri, 27 Jan 2023 17:01:38 GMT

Hi

This is the same issue, really. The internet broadband to laptops and
phones is pretty good. Across the room, a mere 2m away, the TV is now so
bad that I've had to link it by ethernet cable to the router to be able to
watch anything. Without the cable, we would watch nothing at all. That
said, the cable itself is a health and safety trip hazard, trailing as it
does through two rooms and a hallway, a distance of about sixteen metres.

Is my router in the wrong place?

Kind regards & richest blessings

*xxxxxxx*

xxxxxxx xxxxxxxx
'xxxxxxxxx'
xxx xxxxx
xxxxxx xxxxxxx
xxx xxx

xxxxxxxxxx@xxxxx.xxx
xxxxx xxxxxx
xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Re: TV Internet connection

XRaySpeX — Fri, 27 Jan 2023 16:05:56 GMT

OK, don't tell me whether it's fixed or mobile BB & its router. So can't help you!

Re: Re: TV Internet connection

S2y — Fri, 27 Jan 2023 17:12:21 GMT

Apologies; when I said it was the same problem as before, I thought this
implied that it was a fixed router. I am not at all technically minded,
and wouldn't know the difference anyway. You will have gathered, though,
that the TV is about sixteen metres from the router.

Kind regards & richest blessings

*xxxxxxx*

xxxxxxx xxxxxxxx
'xxxxxxxxx'
xxx xxxxx
xxxxxx xxxxxxx
xxx xxx

xxxxxxxxxx@xxxxx.xxx
xxxxx xxxxxx
xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Re: TV Internet connection

XRaySpeX — Fri, 27 Jan 2023 16:57:22 GMT

@S2y : Which BB router is it?

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: TV Internet connection

bristolian — Fri, 27 Jan 2023 17:06:26 GMT

You've also posted your phone numbers & email address on a public internet forum, presumably because you're using the email interface to respond to these posts.

Unless you want to start attracting spammers, I'd strongly recommend you remove those from the forum.

Re: Re: TV Internet connection

S2y — Fri, 27 Jan 2023 17:41:45 GMT

Did I say I wasn't in the slightest technically minded? 😂

Re: Re: TV Internet connection

bristolian — Fri, 27 Jan 2023 18:05:58 GMT

Now take a look at the questions that @XRaySpeX has posed above - responding to those will enable further assistance.

Re: Re: TV Internet connection

S2y — Fri, 27 Jan 2023 18:18:38 GMT

Well, that was a challenge for a clueless person. I don't know if I've managed to do as you asked, but it is my best shot. I can also confirm that I don't understand a word of either document. Cheers - and thanks.

Re: Re: TV Internet connection

XRaySpeX — Fri, 27 Jan 2023 18:57:24 GMT

See, that wasn't so hard! Those tables are not requested for you to understand but for us to advise you.

It's not that you are not the slightest technically minded but that you are not the slightest bit security minded, which is highly dangerous for someone going on the Net

Re: Re: TV Internet connection

XRaySpeX — Fri, 27 Jan 2023 18:52:39 GMT

For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your TV to the 2.4 GHz SSID if it can't do 5GHz well.