topic Re: no bill produced in Broadband & Landline

no bill produced

Dabfycvjb — Wed, 25 Jan 2023 07:02:48 GMT

my bill date is the 10th of the month and i still have not had my January bill, all has been fine untill this month. as this is now two weeks over due, please could someone let me know what is going on, i have had no message to suggest there is a problem but there clearly is.

Re: no bill produced

Leanne_T — Wed, 25 Jan 2023 08:28:53 GMT

Morning @Dabfycvjb

Thanks for coming here.

Is your direct debit the 10th?

Can you log into your My EE account, what is the date showing for the last bill?

Leanne 🙂

Re: no bill produced

Dabfycvjb — Wed, 25 Jan 2023 08:32:46 GMT

@Leanne_T wrote:
Morning @Dabfycvjb
Thanks for coming here.
Is your direct debit the 10th?
Can you log into your My EE account, what is the date showing for the last bill?
Leanne 🙂

My bill produced date it the 10th of the month, last being 10/12/22, the bill is due normally to leave my account tomorrow.

Many thanks

Re: no bill produced

Leanne_T — Wed, 25 Jan 2023 08:51:01 GMT

Thanks for confirming this for me @Dabfycvjb

In this case, please call us on 0800 079 8586 and our Broadband team will get this looked into for you.

Let me know how you get on 🙂

Leanne.